-  TERMS & CONDITIONS  -

 

TERMS & CONDITIONS
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Tough Cookie, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


PERSONAL INFORMATION
All personal information you provide us with or that we obtain will be handled by Tough Cookie as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you.


PAYMENT
All products remain Tough Cookies property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.


LOCAL TAXES
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

 

RETURN POLICY
Please contact Tough Cookie before returning any items. You have the right to return your purchases within 14 days. These 14 days start from the day you received the goods. Products are to be returned in original condition in original, undamaged packaging. 

 

RETURN CONDITIONS
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number.
Tough Cookie will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

 

All enquiries: info@toughcookiestore.nl

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